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Frequently Asked Questions

Why did the government get involved in E-Gold, Ltd. (E-Gold)?

Answer:

In the summer of 2008, E-Gold, Ltd. (E-Gold) pleaded guilty in United States v. E-Gold, Ltd. et al, Criminal Number 07-109, in the United States District Court in the District of Columbia. E-Gold was operating as an unlicensed money transmitter business in violation of federal criminal law. This plea led to the seizure of E-Gold accounts because the accounts were either involved in the unlicensed money transmitter business or particular account holders were alleged to have been involved in certain illegal activities.

Why is the U.S. Secret Service involved?

Answer:

The United States Secret Service is a federal law enforcement agency. In addition to protecting the President and other officials, its agents investigate counterfeiting, various kinds of fraud, and other crimes involving money and currency.

What is a forfeiture case?

Answer:

A forfeiture case is a lawsuit brought by the United States government asking a federal judge to declare that assets obtained through criminal acts or involved in criminal activity belong to the government. A number of federal statutes authorize forfeiture of funds and property that are the proceeds of federal crimes including 18 U.S.C § 981 (a)(1)(A) and (C).

How much money has the government recovered from E-Gold?

Answer:

Approximately $90 million has been seized and/or restrained from the sale of e-metal held in accounts at E-Gold.

How did the government recover money from E-Gold?

Answer:

After E-Gold pleaded guilty in its criminal case, E-Gold contacted the United States Attorney’s Office in Baltimore, MD and offered to assist the government in recovering proceeds of criminal activity and in returning the value of certain accounts to qualified account holders.  E-Gold and the United States Attorney’s Office then agreed to work together to resolve these issues.  As a result, the United States Attorney’s Office applied for and obtained warrants from the court to seize funds from the sale of e-metal held in E-Gold accounts.  Some of the e-metal in E-Gold accounts appears to the Government to have been criminally derived.  However, the majority of the e-metal was owned by innocent account holders.

Will the forfeited funds be distributed to people who held e-metal in accounts at E-Gold?

Answer:

Yes, there is a process by which account holders can make a claim to funds from their E-Gold accounts so that they are not forfeited. The notification process and the distribution of funds will occur in stages. Rust sent notices to the first group of people whose accounts appear to the Government to contain funds that were criminally derived in 2011 and 2012 (CPV group).  Notices were sent to the Value Access Plan group (VAP) on May 14, 2013 to begin the claims process with this group.  The claims filing process for eligible VAP accounts will begin on June 3, 2013. 

Can I read the court documents?

Answer:

Yes. You can view the court documents which are located under the "Important Case Documents" link on this web site.

How was Rust Consulting, Inc. selected and paid?

Answer:

The United States District Court for the District of Maryland appointed Rust after a competitive bidding process that was managed by the United States Secret Service.  Rust will be paid according to the contract terms it provided during the bidding process.

How is the e-metal exchanged for money?

Answer:

The e-metal held in accounts has been sold at fixed exchange rates into United States Dollars.  The rates are slightly below market rate to cover the processing and conversion of the e-metal into currency.  The money is being held in accounts maintained by Rust until the Court orders Rust to disperse the funds.  For more information, please see the IMPORTANT CASE DOCUMENTS link and view the document, "Arrest Warrant in Rem."

When will I receive a notice about the claims process for E-Gold for my VAP account?

Answer:

Notices were sent out to all eligible Value Access Plan members on May 14, 2013.  The notices were sent to the postal address that you provided to E-Gold.  If you did not receive a notice, it may be because the claims administrator does not have your current address.  Please call 1-888-764-7519 or email info@egoldclaimsprocess.com if you did not receive a notice.   

When will the claim process begin for the VAP group?

Answer:

The claim process for the VAP group will begin on June 3, 2013. Account holders will have 120 days from the beginning of the claims process to file claims.  If you are an E-Gold account holder in the VAP group, you may be eligible to participate in the E-Gold claims process. If you would like to participate in the E-Gold claims process, you must first go to the E-Gold website at www.e-gold.com and successfully complete the customer identification program (CIP).  CIP will be available during the entire claims filing period. 

Who can I speak with to obtain more information about issues with my E-Gold account and about the claims process?

Answer:

If you have specific questions about your E-Gold account or the CIP process, please contact E-Gold Customer Services.  You can do this by going to the E-Gold website at www.e-gold.com and clicking on the "Contact Us" link at the top of the page. This will navigate you to the Customer Services web form.  E-Gold Customer Services will be able to help you with problems logging into your account, issues with the name or owner of your account, lost pass phrases, issues with deceased account owners, etc. 

If you have questions about the claims and payment process, please call the Claims Administrator at 1-888-764-7519, Monday-Friday, 8:00 am- 5:00 pm Central Time or email your inquiry to info@egoldclaimsprocess.com

How can I update the contact information in my E-Gold VAP account? What is VAP CIP?

Answer:

Please go to the E-Gold website at www.e-gold.com and log in to your account. The E-Gold website will take you through the steps that you need to follow to update your personal information, verify your identity and complete the VAP CIP (customer identification program). It is important that you complete VAP CIP as soon as possible as it is a prerequisite to filing a claim for the value of your account. VAP CIP needs to be done on the E-Gold website. If you have already completed User CIP, please login to your account to confirm no required actions are listed in your VAP CIP Checklist.

What do I do to file a claim for my E-Gold VAP account?

Answer:

The first step is to assure that the VAP CIP for your account is complete on the www.e-gold.com website. If this process is complete, on June 3, 2013, you can begin the E-Gold Claims Process by logging in to your E-Gold account on the E-Gold website and follow the prompts. You will be asked to review your e-metal balance, the monetized value to be claimed, and User and Ownership information. You will also specify a payee (either Owner or User). After completing this, you will click the "VAP Claim" button on the E-Gold website to receive your login credentials for filing a claim with the Claims Administrator.

Your second step in the claims process is to go to the E-Gold claims process website at www,egoldclaimsprocess.com and go to the "Submit a Claim" page. There you will receive additional information on filing a claim and the payment process. You will be asked to login and provide payment information for your claim, which will depend on the location of your bank account, and the expected size of your payment. Before you login to the website to begin the claims process, there is an information page with downloadable documents that explain what banking information you will need to provide depending on what country you are in and the estimated value of your account.

Who can I ask questions about my E-Gold account and the CIP process?

Answer:

If you have specific questions about your E-Gold account or the CIP process, you must contact E-Gold Customer Service directly. You can do this by going to the E-Gold website at www.e-gold.com and clicking the "Contact Us" link at the top of the page. This will navigate you to the Customer Services web form. E-Gold Customer Services will be able to help you with problems logging into your account, issues with the name or owner of your account, lost pass phrases, issues with deceased account owners, etc.

My spouse/relative/friend was an E-Gold account owner and they are now deceased. What can I do to follow up on their account and file for a claim?

Answer:

For this issue, you must contact E-Gold Customer Service directly. You can do this by going to the E-Gold website at www.e-gold.com and clicking the "Contact Us" link at the top of the page. This will navigate you to the Customer Services web form. E-Gold Customer Services will be able to help you.

I am having problems with the PIN for my E-Gold account.

Answer:

For help with this and other issues pertaining to your E-Gold account or the CIP process, you must contact E-Gold Customer Service directly. You can do this by going to the E-Gold website at www.e-gold.com and clicking the "Contact Us" link at the top of the page. This will navigate you to the Customer Services web form. E-Gold Customer Services will be able to help you.

I went to the E-Gold website to update my information and I can’t figure out where to go to log in.

Answer:

Users must log in to their E-Gold account in order to update information for their account. To log in, you should go to the E-Gold home page, www.e-gold.com and click either "Access Your Account" from the left menu or "Login" from the top menu. If you have any other issues with this, you should contact E-Gold Customer Service directly. You can do this by going to the E-Gold website at www.e-gold.com and clicking the "Contact Us" link at the top of the page. This will navigate you to the Customer Services web form. E-Gold Customer Services will be able to help you.

I have questions about uploading documents to the E-Gold website for identity verification.

Answer:

If you have specific questions about your E-Gold account or the CIP process, you must contact E-Gold Customer Service directly. You can do this by going to the E-Gold website at www.e-gold.com and clicking the "Contact Us" link at the top of the page. This will navigate you to the Customer Services web form. E-Gold Customer Services will be able to help you with this.

How will I know if I have successfully completed VAP CIP?

Answer:

The E-Gold website (www.e-gold.com) will let you know once your documents have been successfully uploaded. However, you should not assume that you are finished with VAP CIP once you've uploaded the required documents.  E-Gold Customer Service must review and approve the documents.  When any item on the VAP CIP Checklist is pending Customer Service review, those items will include an orange question mark.  The items with a green checkmark are completed.  VAP CIP is not complete until each item in the VAP CIP Checklist has a green checkmark next to it.

What is the deadline for completing CIP?

Answer:

You must successfully complete CIP for your VAP account before filing a claim.  The claims process will be ending on November 22, 2013 at 11:59 p.m.. VAP CIP will be open the entire time of the claims process so people will have time to complete CIP and file a claim.

What is the deadline for filing a VAP claim?

Answer:

The claims process filing period will be final on November 22, 2013 at 11:59 p.m...  VAP CIP will be open the entire time so that people will have time to complete CIP and file a claim.

I live in the United States. What kind of information do I have to provide for payment?

Answer:

When you file your VAP claim, you will be asked to provide payment information for your claim.  The method of payment will depend on the country location of your bank account and the estimated size of your payment.  There are downloadable forms on the Home page and the Submit a Claim page of this website that provide the details of the information needed and can be printed out to take to a bank official to get the correct information for your account.  If your bank account is in the US or a US territory, your payment will be made to your account via ACH (Automated Clearing House).  You will need to provide your bank name and address, the bank routing number, your account number, and a contact name and phone number for your bank. 

I live in Canada, Mexico, or a European Union nation.  How will I receive my payment?

Answer:

When you file your VAP claim, you will be asked to provide payment information for your claim. The method of payment will depend on the country location of your bank account and the estimated size of your payment. There are downloadable forms on the Home page and the Submit a Claim page of this website that provide the details of the information needed and can be printed out to take to a bank official to get the correct information for your account. If you live in Canada, Mexico, most European Union nations or a territory or dependency of one of these countries, your payment will be made by International ACH. 

I estimate that my payment will be larger than $1,000 and I do not live in the US, Canada, Mexico, or an EU country that has ACH.  How will I be paid?

Answer:

When you file your VAP claim, you will be asked to provide payment information for your claim. The method of payment will depend on the country location of your bank account and the estimated size of your payment. There are downloadable forms on the Home page and the Submit a Claim page of this website that provide the details of the information needed and can be printed out to take to a bank official to get the correct information for your account. If your payment is larger than $1,000 and you do not have a bank account in an ACH capable country (US, Canada, Mexico, most European Union countries), your payment will be sent directly to your bank account via international wire. 

I believe my payment will be less than $1,000 and I live in a country that does not have ACH.  How will I be paid?

Answer:

When you file your VAP claim, you will be asked to provide payment information for your claim. The method of payment will depend on the country location of your bank account and the estimated size of your payment. There are downloadable forms on the Home page and the Submit a Claim page of this website that provide the details of the information needed and can be printed out to take to a bank official to get the correct information for your account. If your bank account is in a country other than the US, Canada, Mexico, or most European Union countries and your estimated payment is less than $1,000, your payment will be in the form of a check that will be mailed to you.  You will not need to provide banking information when you file your claim. 

Will I be paid right away after I file my claim?

Answer:

No.  After submitting your payment information, your claim will be reviewed by the Government and the Claims Administrator.  All claims will be reviewed for disqualification due to engagement in criminal activity, terrorism, and residence in a country with OFAC sanctions.  Disqualified claimants will have an opportunity to see judicial review.   If you are a US resident, your claim may also be subject to Treasury Offset.  Claims will be submitted to the Court for approval on a regular, rolling basis. 

The Government will provide notice of the motion and proposed order that is submitted to the Court to each claimant who would be affected by the order. Claimants will have an opportunity to object to the motion within 21 days of notification. The Claims Administrator will make payments to non-objecting VAP-Qualified claimants as soon as practicable after approval. Payments will be made either as a single payment amount by ACH, International Wire, or check (as described above) or in two payments, depending on the amount claimed.

What is Treasury Offset?

Answer:

If you are a US resident, your claim may be subject to treasury offset. The Debt Collection Improvement Act of 1996 (DCIA), 31 U.S.C.§ 3716, requires the Department of the Treasury and other disbursing officials to offset Federal payments to collect delinquent tax and non-tax debts owed to the United States, and certain other debts owed to individual states, including delinquent child support. The IRS also levies disbursing officials to collect delinquent tax debts. Agencies submitting debts for collection by offset or levy send due process notification to the last known address prior to submission. If a payment made to you is reduced to collect a debt, the Department of Treasury will send a notice to you at the last address you provided to the governmental agency or entity to whom the offset payment is made. If you believe that your payment may be subject to an offset, you may contact the Treasury Department at 1-800-304-3107. The E-Gold Claims Process Administrator cannot answer any questions about offsets.

What if I have additional questions?

Answer:

If you have any questions, more information can be found by doing one of the following:


 - Visit the E-Gold website at www.e-gold.com and click on "Contact Us" at the top of the page to navigate to the Customer Services webpage for questions about your E-Gold account or CIP;

- Call the E-Gold Claims Process call center toll-free, 1-888-764-7519, Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time; or;

- Email your inquiry to info@egoldclaimsprocess.com.

Why did I receive a notification form?

Answer:

There are several categories of accounts. Rust sent notices to the group of people whose accounts appear to the Government to contain funds that were criminally derived (CPV accounts) in 2011 and 2012.

Should I consult with an attorney?

Answer:

If your account is in the CPV group, failure to follow the requirements set forth in the notification form may result in judgement by default taken against you for relief demanded in the Complaint.   You may wish to seek legal advice to protect your interests. An attorney may be able to assist you in litigation including the filing of a verified claim and an answer to the complaint.

What are the next steps in the process if I have received a notification form and my account is in the CPV group?

Answer:

If you have received a notification form, you must follow the directions in the notification sent to you. The notification form indicates timelines that must be followed and failure to follow the timelines will likely result in the forfeiture of the funds from the sale of e-metal held in a particular E-Gold account.

How long do I have to file a verified claim if my account is in the CPV group?

Answer:

Pursuant to Supplemental Rule G(5)(a)(ii) of the Federal rules of Civil Procedure, in order to avoid forfeiture of the defendant property, any person who asserts an interest in the account listed in the notification form must file a verified claim within 35 days after the date of the notice sent, if the notice is delivered by mail (including electronic mail).  The claim must be received by the United States District Court for the District of Maryland before the deadline expires.

What is in a verified claim if my account is in the CPV group?

Answer:

Pursuant to Rule G(5)(a) of the Federal Rules of Civil Procedure, the claim must (A) identify the specific property claimed; (B) identify the claimant and state the claimant's interest in the property; and (C) be signed by the claimant under penalty of perjury (see Title 28, United States Code, Section 1746 - (1) If the verified claim is signed outside of the United States you must write: "I declare (or certify, verify, or state) under penalty of perjury under the laws of the United States of America that the foregoing is true and correct." You must then write the date and sign the document. (2) If the verified claim is signed in the United States, its territories, possessions, or commonwealths you must write: "I declare (or certify, verify, or state) under penalty of perjury that the foregoing is true and correct." You must then write the date and sign the document).

If I have a CPV account, how long do I have to file an answer?

Answer:

If you file a verified claim, you must then file an answer to the complaint or a motion under Rule 12 of the Federal Rules of Civil Procedure within 21 days after filing the verified claim.

If I have a CPV account, what is the difference between a claim and an answer?

Answer:

A claim asserts the nature of person’s interest in the property and how it was acquired – e.g., “I am the owner of the metal in this account which I purchased with my personal funds,” or “I am asserting an interest in this account which was given to me as a gift from my father.” The answer responds to the Government’s allegation that the money was criminally derived.

If I have a CPV account, how do I file my claim and answer?

Answer:

The verified claim and answer must be filed with the Office of the Clerk, United States District Court for the District of Maryland, Northern Division, United States Courthouse, 101 W. Lombard Street, Baltimore, MD 21201, and a copy of the claim and answer or motion must be sent to Stefan Cassella, Assistant United States Attorney, 36 S. Charles Street, Fourth Floor, Baltimore, MD 21201. Please consult with an attorney who will be better to answer questions regarding litigation. 

If I have a CPV account, once I file a verified claim and an answer to the Complaint, how long will it take to go through the process?

Answer:

The filing of a verified claim and an answer to the complaint will initiate litigation that will take several months, or more. 

Will claimants recover the full amount of money deposited with E-Gold?

Answer:

Each claimant’s case will be handled on an individual basis. 

How do I know if I am going to get a payment if I have a CPV account?

Answer:

You do not. You must first file a verified claim and an answer to the complaint which will begin the litigation process. Based on what is set forth in the verified claim and answer, it is likely that the government will engage in a process known as civil discovery. This will likely involve sending you a set of questions regarding the source of the money that was used to fund a particular E-Gold account. The results of discovery and any additional litigation will determine whether you will recover any money, and if so, how much. 

If I have a CPV account and my claim is approved, how will I receive my payment?

Answer:

If the litigation process results in money that is owed to you, payment is made by the Claim Administrator directly to you via either check or an electronic funds transfer. 

What if I have not yet submitted a claim and an answer for my CPV account?

Answer:

The notification indicates timelines that must be followed and failure to follow the timelines will likely result in the forfeiture of the funds from the sale of e-metal held in a particular account.

Who can I speak with to obtain more information about the claims process?

Answer:

The claims administrator has customer service representatives available at 1- 888-764-7519. Please note that the customer service representatives are not attorneys and cannot provide legal advice. 

I got a notice from the E-Gold Claims Process Administrator and I am not familiar with this company at all.  I have never been involved with E-Gold or bought or traded anything on-line with them.  What should I do?

Answer:

You received the notice because you had been identified as a potential claimant of the value of e-metal held in certain accounts at E-Gold, Ltd.  If you have not ever had any association with E-Gold, it is possible that someone may have used your email address or your home address to conduct business with E-Gold without your knowledge.  If that is the case, please ignore the notice that you received.  If you would like us to quit contacting you regarding this, please call the customer services line at 1-888-764-7519.

I received a notice stating that I have an account with E-Gold that is alleged to have ties to criminal activity.  I do not have an E-Gold account and have never done business with E-Gold, so someone must have used my name and information without my knowledge.  What is going to happen to this information?

Answer:

If you do not have any association with E-Gold, please ignore the notice and if you do not want to be contacted again, call the customer services line at 1-888-764-7519.  Also, you should consider checking your credit report to make sure your personal information has not been further compromised.  

For more information on obtaining your credit report, go to http://www.ftc.gov/bcp/edu/microsites/freereports/index.shtml

For additional information on personal identity Fraud prevention, go to http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/defend.html

Disclaimer

Rust Consulting, Inc.was appointed by the United States District Court for the District of Maryland to serve as the the exclusive claims administrator for account holders of E-Gold. Readers are strongly cautioned against engaging the services of any person or entity who claims to have the ability to expedite the payment of funds. Funds will be disbursed to all verified account holders at the same time and no account holder will receive priority of payment over another.

If you have questions, please refer to the FAQ’s and the other information posted here.

This site is not operated by E-Gold, Ltd. This case is supervised by the United States District Court for the District of Maryland and is administered by a claims administration firm that handles all aspects of claims processing.

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